Special Exercises FedEx.The Package Delivery Service Is Committed to Accurate and Speedy

question 61

Multiple Choice

Special Exercises
FedEx.The package delivery service is committed to accurate and speedy delivery,along with excellent customer service.Information systems are vital to support the firm's complex operations and enable the delivery of 6 million packages daily.It coordinates 90,000 vehicles,677 airplanes,and 200,000 employees in 220 countries,while also ensuring that the firm meets its goals of accuracy,speed,and service.The chief information officer,Rob Carter,puts the emphasis on effectiveness,quality,and satisfaction rather than on efficiency and cost control.JetBlue.The airline industry is one of the most challenging industries for managers.Yet JetBlue,founded in 2000,became one of the most profitable airlines in the United States.Many credit CEO David Neeleman's dedication to monitoring the airline's performance and his passion for feedback.He jumps on a plane once a week or so,serving drinks and loading baggage.Along the way,he smiles politely at praise,but asks passengers to tell him more about their complaints.No concern is too small or too large,from a desire for better biscotti to a request for flights to Chicago.Neeleman gives employees the autonomy to make customer service decisions immediately."Employees at other airlines get so caught up in procedure⎯rules,rules,rules⎯that they often forget there is a paying customer there," Neeleman asserts.The following is a list of organization design terms.Mark which term best describes these two organizations.
-Group norms contribute to performance

• A)FedEx only
• B)JetBlue only
• C)Both organizations
• D)Neither organization

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Definitions:

Corporate Headquarters

Corporate headquarters refers to the main office or center of operations for a company, where key management and executive functions are performed.

Incorporated

The process by which a business becomes a legally recognized entity, separate from its owners, with its own rights and liabilities.

Articles of Organization

Legal documents filed with the state that formally establish the creation of a limited liability company (LLC).

Limited Liability Company

An organizational model that merges the direct tax benefits of a partnership or single ownership with the reduced legal responsibility of a corporation.