Special Exercises ​

question 27

Multiple Choice

Special Exercises
​
You are thinking of purchasing a Ford Escape Hybrid SUV.You are convinced that it is a high-quality product with good value for the money.Label the following descriptions according to which of the eight dimensions of quality they exemplify.You may use a response once,more than once,or not at all.
-The rear seat has a 60/40 split.

• A)Performance
• B)Features
• C)Reliability
• D)Conformance
• E)Durability
• F)Serviceability
• G)Aesthetics
• H)Perceived quality

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Definitions:

Cleavage

1. The tendency of minerals to break along specific orientations of closely spaced planes. 2. The tendency of a rock, especially a metamorphic rock, to split along mostly parallel planes.

Luster

The reflection of light from the surface of a mineral, especially its quality and intensity; the appearance of a mineral in reflected light.

Color

A property of light as seen by people, typically defined by its wavelength or frequency.

Crystals

Solid materials whose constituents, such as atoms, molecules, or ions, are arranged in a highly ordered microscopic structure.