Wal-Mart Replaced Some Checkout Lanes with Self-Checkout Systems

question 20

Multiple Choice

Wal-Mart replaced some checkout lanes with self-checkout systems.Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

• A) features
• B) reliability
• C) durability
• D) serviceability
• E) None of these choices

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Definitions:

Predetermined Overhead Rate

An estimated rate used to allocate manufacturing overhead to individual units of production based on a specific activity base.

Direct Labor-Hours

The total hours worked directly on the production of goods.

Manufacturing Overhead

All indirect costs associated with the production process, including costs related to factory operation but not directly traceable to the product, such as maintenance and utilities.

Work in Process

Inventory that is in the production process but is not yet completed.