Which of the Following Is an Example of a Performance

question 138

Multiple Choice

Which of the following is an example of a performance measure of internal business processes that would be found in a balanced scorecard:

• A) Product defect rates.
• B) Number of new customers.
• C) Employee satisfaction.
• D) Return on investment.
• E) Sales growth.

---

Definitions:

Investment Spending

The expenditure on new physical capital, such as buildings and machinery, by businesses, and includes construction of new homes by households.

New Structures

Refers to recently constructed buildings or engineering projects.

Components of GDP

represent the sum of all goods and services produced within a country's borders in a specific time period, generally categorized into personal consumption, investment, government spending, and net exports.

GDP

Gross Domestic Product represents the sum total of all monetary values of finished goods and services produced within the confines of a nation during a given time frame.