Which of the Following Is an Example of a Performance

question 7

Multiple Choice

Which of the following is an example of a performance measure of the customer perspective that would be found in a balanced scorecard?

• A) Product defect rates.
• B) Number of new customers.
• C) Employee satisfaction.
• D) Return on investment.
• E) Sales growth.

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Definitions:

Normal Profit

The level of profit necessary for a company to remain competitive in the market, covering opportunity costs, but not creating economic profit.

Economic Profit

The difference between the total revenue generated by a business and the total costs of production, including both explicit and implicit costs.

Entrepreneur's Potential Earnings

Represents the possible income or profits an entrepreneur can expect to make from their business ventures, considering risks and the opportunity cost of alternative employment.

Annual Lease

An agreement where a lessor allows a lessee to use a property for a period of one year in exchange for payment.