Match the Appropriate Balanced Scorecard Perspectives (A)through (D)with the Following

question 129

Essay

Match the appropriate balanced scorecard perspectives (a)through (d)with the following measurements of performance:
(a) Financial
(b) Customer
(c) Internal process
(d) Innovation/learning
__________ (1) Customer satisfaction rating
__________ (2) Product costs
__________ (3) Labor hours per order
__________ (4) Cash flow
__________ (5) Employee turnover
__________ (6) Net income
__________ (7) Cycle time
__________ (8) Number of patents

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Definitions:

Death Rates

A measure of the number of deaths in a particular population, scaled to the size of that population, per unit of time.

Similar Procedures

Methods or processes that are alike in functionality, purpose, or execution.

Storming Stage

One of high emotionality and tension among team members.

Team Development

The process of enhancing the effectiveness, cohesiveness, and functionality of a team through various stages of growth and strategies.