Which of the Following Is an Example of a Performance

question 7

Multiple Choice

Which of the following is an example of a performance measure of the customer perspective that would be found in a balanced scorecard?

• A) Product defect rates.
• B) Number of new customers.
• C) Employee satisfaction.
• D) Return on investment.
• E) Sales growth.

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Definitions:

Benefits

Advantages or positive outcomes that accrue from a particular course of action or policy.

Transformational Leadership

A style of leadership where a leader works with teams to identify needed change, creating a vision to guide the change through inspiration, and executing the change in tandem with committed members of the group.

Moral Values

Fundamental beliefs about what is right or wrong, which serve as a basis for behavior and form the foundation of ethical conduct.

Ethical Issues

Challenges or situations that involve choosing between moral principles, where the right course of action is not immediately clear.