Figure 2-17 
-Refer to Figure 2-17. In the circular flow diagram, who are economic agents A and who are economic agents B?
Definitions:
Employee Satisfaction
A measure of how content and fulfilled employees are with their jobs, environment, and organization's policies.
Planned Change Program
A structured approach to transforming an organization's processes, systems, and culture with the aim of achieving specific business objectives.
Organizational Capacity
The ability of an organization to utilize its resources effectively to achieve its goals, encompassing elements like skills, technology, and processes.
Individual Readiness
The state of being prepared and willing to undertake specific tasks or to adapt to changes, often influenced by personal attributes and circumstances.
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