The Luther Post Office Closes the Customer Service Window Promptly

question 31

Multiple Choice

The Luther Post Office closes the customer service window promptly at noon for their lunch break and opens again at one,perhaps a little after if the town's Sonic is busy.The Jones Post Office workers are aghast at this policy,preferring to stagger their lunch breaks so that the customer service window is always attended.It would appear that this difference in culture is primarily driven by:

• A)Reward systems.
• B)Key organizational members.
• C)Critical incidents.
• D)Geographical location.

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Definitions:

Advertisement

A public announcement in various media intended to attract interest or promote the sale of products or services.

Pique Technique

A strategy in social influence and compliance that involves making a request in an unusual manner to increase the likelihood of compliance by piquing interest.

Scarcity Principle

A psychological and economic principle stating that limited availability of a resource makes it more desirable and valuable.

Limited-number Technique

A marketing strategy that creates a sense of urgency by claiming a product is in short supply, urging quick consumer action.