Nori Files a Suit Against Mica to Enforce an Oral

question 31

Multiple Choice

Nori files a suit against Mica to enforce an oral contract for the sale of lakeshore property that would otherwise be unenforceable under the Statute of Frauds.The court could enforce the deal if

• A)Nori foreseeably and justifiably relied on Mica's promise to her detriment.
• B)Mica denies the existence of any contract.
• C)neither party has begun to perform.
• D)the deal does not involve customized goods.

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Definitions:

Empathy

The ability to understand and share the feelings of another, essential in building effective interpersonal relationships and crucial in service-oriented industries for understanding customer needs.

Tangibles

Physical items or goods that can be seen, touched, and possessed, as opposed to services or digital products.

Knowledge Gap

A type of service gap; reflects the difference between customers’ expectations and the firm’s perception of those expectations.

Service Standards

Benchmarks for the quality of customer service that organizations aim to meet or exceed in their operations.