To Generate Sales, Yakkity-Yak, Inc

question 21

Multiple Choice

To generate sales, Yakkity-Yak, Inc., uses phone solicitation. Under federal law and Federal Trade Commission regulations, in soliciting business, Yakkity-Yak's telemarketers must

• A) disclose all material facts related to a sale.
• B) identify the seller's name (only if asked).
• C) refrain from calling consumers who have not requested a call.
• D) speak clearly and conspicuously.

---

Definitions:

Increasing Account Penetration

Refers to strategies and efforts aimed at expanding sales within an existing customer account by offering more products or services.

Service Promises

Service promises are commitments made by a business to deliver a certain level of service to customers, often used to set expectations and build trust.

Problem-solving Ideas

Problem-solving Ideas are innovative and creative solutions designed to address and overcome challenges or obstacles in various contexts.

Additional Calls

refer to follow-up or subsequent sales calls made after an initial contact, often to further persuade or finalize a deal.