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What costs are incurred when products and services fail to either conform to requirements or satisfy customer needs after being delivered to customers?
Control Group
A control group is a group in an experiment that does not receive the experimental treatment, allowing researchers to measure the effect of the treatment by comparison.
Extraneous Variables
Factors other than the independent variable that can affect the outcome of an experiment and need to be controlled.
Experimental Group
The group in an experiment that receives the treatment or intervention under study to investigate its effects.
Independent Variables
Variables in an experiment that are manipulated to test their effects on dependent variables.
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