What Does Total Quality Management Emphasize

question 24

Multiple Choice

What does total quality management emphasize?

• A)1% defects
• B)a lack of improvement
• C)the elimination of waste
• D)the status quo

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Definitions:

Quality

The measure of a product's or service's overall characteristics and performance in meeting customers' expectations.

Superiority

The state or quality of being superior or better than others, often used in the context of products, services, or performance in markets.

Competing Products

Goods or services offered by different businesses that seek to satisfy the same customer needs or market demands.

Internal Standard

A benchmark or criterion established within an organization to ensure consistency and quality in its operations or production.