What Costs Are Incurred to Determine Whether Products and Services

question 75

Multiple Choice

What costs are incurred to determine whether products and services are conforming to their requirements or customer needs?

• A) appraisal costs
• B) prevention costs
• C) internal failure costs
• D) external failure costs

Understand the role of realistic job previews in employee socialization and turnover reduction.

Recognize the protection mechanisms for whistle-blowers and employees under employment law.

Comprehend the effect of organizational justice dimensions (procedural, distributive, and interactional) on employee perceptions and actions.

Understand the impact of mergers and acquisitions on employees and organizational effectiveness.

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Definitions:

Cause-and-Effect Relationship

A connection between two events where one (the cause) directly results in the occurrence of the other (the effect).

Research Method

A systematic approach to conducting research that involves collecting data, analyzing information, and presenting findings.

Infer

To deduce or conclude information from evidence and reasoning rather than from explicit statements.

Extraneous Variables

Extraneous variables are those that are not the focus of a study but may influence its outcome, potentially confounding the results if not controlled.