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What Costs Are Incurred When Products and Services Do NOT

question 112

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What costs are incurred when products and services do NOT conform to either specifications or customer needs prior to being delivered?

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Definitions:

Telegraph

An early system of communication that transmitted electric signals over wires between distant points, allowing for rapid long-distance messages.

Phonograph

An early sound-reproducing device that used cylinders or discs to record and playback sound, historically significant as one of the first devices to capture and reproduce audio.

Culture Jamming

A form of protest that subverts media culture and mainstream societal norms to challenge consumerism and large corporations.

Mass Communication

The process of creating, sending, receiving, and analyzing messages to a large audience through media channels.

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