Which Balanced Scorecard Perspective Defines the Customer and Market Segments

question 48

Multiple Choice

Which Balanced Scorecard perspective defines the customer and market segments in which the business unit will compete?

• A) the process perspective
• B) the financial perspective
• C) the customer perspective
• D) the learning and growth perspective

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Definitions:

Net Asset Value

The value per share of a mutual fund or an exchange-traded fund (ETF), calculated by dividing the total value of all the securities in the portfolio, minus any liabilities, by the number of shares outstanding.

Year-End Assets

The total value of all assets held by an individual or entity at the conclusion of a financial year.

Liabilities

Financial obligations or debts owed by a business or individual.

Equity Mutual Funds

Investment funds that pool money from various investors to purchase a diversified portfolio of stocks.