Return on Investment (ROI) Is the Most Common Measure of Performance

question 76

True/False

Return on investment (ROI) is the most common measure of performance for a revenue centre.

---

Definitions:

Affective Events Theory

A psychological model that explains how workplace events cause emotional reactions, which in turn can influence employees' job performance and satisfaction.

Emotional Reactions

Refers to the psychological responses individuals experience in response to stimuli or events, influenced by their personal feelings and emotions.

On-The-Job

Refers to training or experiences gained while in the workplace, as opposed to theoretical or classroom learning.

Hypothetical Constructs

Theoretical concepts that are not directly observable but are inferred from behavioral patterns or empirical observations.