Measures of the Balanced Scorecard's Internal Business Process Perspective Include

question 170

Multiple Choice

Measures of the balanced scorecard's internal business process perspective include all of the following EXCEPT

• A) operating capabilities.
• B) employee turnover rates.
• C) defect rates.
• D) production cycle time.

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Definitions:

ANOVA

Stands for Analysis of Variance, a statistical method used to test differences between two or more means.

Dependent Variables

Variables in an experiment that are expected to change as a result of manipulations to the independent variable.

Independent Variables

Variables that are manipulated or selected by the researcher to determine their effect on the dependent variable.

MANOVA

Multivariate Analysis of Variance, a statistical test that assesses for differences in multiple dependent variables across one or more factor levels.