Which of the Following Perspectives from the Balanced Scorecard Focuses

question 192

Multiple Choice

Which of the following perspectives from the balanced scorecard focuses on determining if customers are happy after the sale takes place?

• A) Learning and growth perspective
• B) Internal business perspective
• C) Customer perspective
• D) Financial perspective

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Definitions:

Trial Court

The first level of court in the judicial system, where cases are tried, evidence is presented, and judgments are made.

Semiconductors

Materials with electrical conductivity between that of a conductor and an insulator, used in the manufacture of electronic devices.

Foreign Country

A nation-state or territory that is recognized as independent and distinct from one's own country, governed by its own political and legal systems.

Mechanical Engineer

A professional engineer who designs, analyzes, and maintains mechanical systems.