List the Four Areas of a Balanced Scorecard

question 125

Essay

List the four areas of a balanced scorecard. Describe each area. Define "key performance indicator" (KPI). Give an example of a KPI for each balanced scorecard area

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Definitions:

Terminal Values

Deeply held beliefs about the desired end-states of life, reflecting what individuals believe to be most important or fulfilling.

Instrumental Values

Core values that dictate how we behave in order to achieve our goals, such as honesty and ambition.

Tangible Values

The measurable and physical worth of an asset, product, or property, which can be quantitatively assessed or directly experienced.

Intangible Values

Non-material benefits or qualities that are valued but not physically touchable, such as reputation, brand value, or human capital.