Value-Added Activities Are

question 143

Multiple Choice

Value-added activities are

• A) also called waste activities.
• B) activities that neither enhance the customer's image of the product or service nor provide a competitive advantage.
• C) activities that could be reduced or removed from the process with no ill effect on the end product or service.
• D) activities for which the customer is willing to pay.

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Definitions:

Relaxation Exercises

Techniques designed to reduce stress and anxiety, including methods such as deep breathing, progressive muscle relaxation, and meditation.

Neurogenesis

Generating fresh neuronal cells in the brain.

Social Support

Assistance and comfort received from friends, family, and others, which can be emotional, informational, or practical.

Optimism

The tendency to maintain a hopeful and positive outlook on life and the future, even in the face of adversity.