Using Hourly Sales Reports to Determine the Level of Staffing

question 99

Multiple Choice

Using hourly sales reports to determine the level of staffing needed to service customers fulfills which of management's four primary responsibilities?

• A) Directing, planning, and decision-making
• B) Directing, controlling, and planning
• C) Controlling, planning, and decision-making
• D) Analyzing, directing, and planning

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Definitions:

Nonverbal Communication

The process of conveying a message without the use of words, including through facial expressions, body language, gestures, and tone of voice.

Accentuation

The emphasis or stress placed on a particular syllable in a word or on a particular word in a sentence.

I-Messages

A communication tool that focuses on the speaker's feelings rather than blaming the listener, often used to express one’s feelings or needs assertively.

Nonblaming

An approach or attitude that avoids assigning fault or criticism.