The CEO of Prairie Machine Parts (PMP) is concerned with the quality of its products and the amount of resources currently spent on customer returns. The CEO would like to analyze the costs incurred in conjunction with the quality of the product.
The following information was collected from various departments within the company:
Required:
A. Complete the Cost of Quality Report.
B. Do any additional subjective costs appear to be missing from the report?
C. What can be learned from the report?
Definitions:
Stereotype Threat
The risk of confirming, as self-characteristic, a negative stereotype about one's group, which can reduce the performance in affected individuals.
Self-Fulfilling
Self-fulfilling refers to a prediction or expectation that causes itself to become true due to the behavior that it inspires.
Collective Self-Esteem
Describes the self-evaluation of one's social group or community as a part of an individual's self-worth.
Individual Qualities
Personal attributes or characteristics that distinguish one person from another.
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