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In the Characteristic Selectivity (CS) performance measure,
David A. Garvin
A prominent scholar in the area of operations management known for his work on quality management and the development of learning organizations.
Knowledge Transfer
The process through which skills, knowledge, and expertise are passed from one person or part of an organization to another.
Organizational Pyramid
A hierarchical structure in an organization that illustrates levels of management and division of responsibilities, from the highest level of leadership to the lowest.
Fewer Layers
A reference to organizational structures with reduced levels of management, aiming for quicker decision-making processes and increased agility.
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