John Has Been Appointed as an Operations Manager at a Software

question 58

Multiple Choice

John has been appointed as an operations manager at a software company. Which of the following systems procedures will be John's responsibility?

• A)writing software program codes
• B)using systems to perform job tasks
• C)creating a backup of system databases
• D)knowing whom to contact when a security breach occurs

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Definitions:

Customer Service Objective

A goal that focuses on improving the experience and satisfaction of customers when interacting with a company's services or products.

Reliability

The degree to which a product, service, or system operates consistently over time, meeting the expected performance standards without failure.

Ease Of Doing Business

A metric that measures the regulatory environment in a country to determine how conducive it is for starting and operating a local firm.

Convenience

The quality of being able to easily use or access a product or service, enhancing the overall customer experience.