Jackson Steel Inc

question 85

Multiple Choice

Jackson Steel Inc. has four major customers. Based on the following RFM scores of these customers, the sales team at Jackson's should attempt to up-sell more expensive steel to ________.

• A)SM Constructions with an RFM score of 311
• B)Shanghai Heavy Industries with an RFM score of 551
• C)Castellano Automobiles with an RFM score of 113
• D)Heavy Duty Cables Inc. with an RFM score of 542

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Definitions:

Emotions

Complex psychological states that involve three distinct components: a subjective experience, a physiological response, and a behavioral or expressive response.

Lethargic

Describes a state of sluggishness, drowsiness, or lack of energy.

Negative Affect

A mood dimension that consists of emotions such as nervousness, stress, and anxiety at the high end and relaxation, tranquility, and poise at the low end.

Emotional Intelligence

The ability to recognize, understand, and manage one's own emotions and the emotions of others.