Social CRM Is A(n)________ Process

question 4

Multiple Choice

Social CRM is a(n) ________ process.

• A)structured and controlled
• B)uncontrolled but structured
• C)unstructured but controlled
• D)unstructured and uncontrolled

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Definitions:

Big Five

A model in psychology that describes human personality through five broad dimensions: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Workplace Behaviours

Refers to the range of actions and interactions among employees within an organization, influencing its culture and performance.

Performance

The act of carrying out or accomplishing an action, task, or function, often measured against predetermined standards.

Self-Esteem

A person's overall sense of their value or worth.