Since the Features and Functions of Complex Products Like CRM

question 30

Multiple Choice

Since the features and functions of complex products like CRM or ERP are not easy to identify, ________ is a major task when implementing enterprise systems.

• A)virtualization
• B)encapsulation
• C)gap identification
• D)data duplication

Grasp the concepts of constructive conflict and when it is most likely to occur.

Understand various sources of stress and their potential impacts on individuals and negotiations.

Know the benefits of engaging in negotiations and conflict management for organizational and individual outcomes.

Recognize the psychological reactions to stress and their implications.

---

Definitions:

Elaboration Likelihood Model

A theory explaining how people process persuasive information, either through deep, critical thinking (central route) or superficial cues (peripheral route).

Prejudice

A preconceived opinion or bias against an individual or group without sufficient information or experience.

Discrimination

Unfair or prejudicial treatment of individuals based on their attributes such as race, age, or gender.

Selective Exposure

The process by which individuals preferentially seek out information or stimuli that align with their existing beliefs or attitudes.