Organizations Can Lock in Customers by Making It Difficult or Expensive

question 19

True/False

Organizations can lock in customers by making it difficult or expensive for them to move to another product.

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Definitions:

Source Amnesia

A memory disorder where an individual can remember certain information but is unable to recall how, when, or where they learned it.

Hypnotic Suggestion

A technique used in hypnosis where a suggestion is made to the individual to trigger a change in perception, cognition, or behavior.

Spacing Effect

A phenomenon where learning is more effective when study sessions are spaced out over time rather than conducted in one single marathon session.

Repressed Memories

Memories that have been unconsciously blocked due to being associated with a high level of stress or trauma.