Andrea, the Floor Supervisor at a Call Center, Calls Bryan

question 4

Multiple Choice

Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She reports observing a few critical omissions in his calls, a finding supported by recent employee ratings. Andrea discusses with Bryan a few ways to improve his productivity. Bryan feels that Andrea is overreacting. Which of the following is a valid observation of this scenario?

• A)Andrea failed to express an unpopular viewpoint.
• B)Bryan needs to learn to receive feedback.
• C)The office lacks a communication system.
• D)Bryan is self-managing and requires low supervision.

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