Graham & Hilda Corp

question 39

Multiple Choice

Graham & Hilda Corp. is a firm that offers enterprise software solutions to independent retailers. The firm recently entered into a contract with a major national retail chain to develop and implement proprietary software that tracks inventory, restocking, and supplier information. Which of the following actions will be most difficult to perform when implementing the new information system?

• A)upgrading the computer systems used by the retail chain
• B)writing the programs to create the software
• C)changing the structure of existing databases that reflect supplier and customer data
• D)training the employees to use and manage the new system

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Definitions:

World Class Firm

A company that achieves high levels of efficiency, competitiveness, and profitability, recognized globally for excellence in its operations and services.

Performance Measures

Metrics or standards used to evaluate the efficiency, effectiveness, and quality of operations or activities within an organization.

Large Lead Time

An extended period that passes from the initiation of a process to its completion, often seen in manufacturing and supply chain management.

Shipping Mode

The method or means by which goods are transported from one location to another, including options such as air, sea, road, or rail.