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A Customer Relationship Management (CRM)system Contains the Names and Phone

question 52

Multiple Choice

A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component.


Definitions:

Social Control

Mechanisms, strategies, and processes that societies use to regulate individual and group behavior, aiming to conform to cultural norms and laws.

Stratification Function

The role stratification plays in organizing society into hierarchical layers based on various criteria such as wealth, power, and social status, contributing to social cohesion and individual placement within society.

Sorting People

The process of categorizing individuals into groups based on characteristics such as race, gender, social class, etc., often leading to discrimination or preferential treatment.

SAT Scores

Standardized test scores used in the United States for college admissions decisions.

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