Researchers in OB Are Finding That Superior Financial Performance of an Organization

question 95

Multiple Choice

Researchers in OB are finding that superior financial performance of an organization seems to be directly related to

• A)understanding what organizational behaviour is.
• B)recognizing the importance of interpersonal skills in the workplace.
• C)reducing the size of the company by layoffs.
• D)controlling absenteeism and employee turnover.
• E)better marketing efforts to customers.

Compare and contrast the terms listening, hearing, and their relationships.

Acknowledge the effect of emotional states on the listening process.

Recognize the importance of memory and attention in the listening process.

Understand the role of nonverbal cues in communication and their interpretation.

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Definitions:

Facilitate Acceptance

The act of making it easier for people to welcome or approve of new ideas, changes, or innovations.

Ceremonies

are formal events or rituals conducted on special occasions, often symbolic, celebrating notable milestones or achievements within cultures, organizations, or personal lives.

Temporary Setbacks

Short-term failures or delays that hinder progress but can often be overcome with effort and resilience.

Key Position

A significant or strategic role within an organization that holds considerable influence or responsibility.