SCENARIO 1-4 An Operations Manager at a Local Distribution and Supply Warehouse

question 56

Multiple Choice

SCENARIO 1-4
An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity,absenteeism,turnover,and job satisfaction within her department.Although many options are available in gathering this information,she has decided to focus upon individual-level,group-level,and organizational systems-level variables.

-Referring to SCENARIO 1-4,one of the individual-level variables the operations manager will probably consider is

• A)communication patterns.
• B)job satisfaction.
• C)levels of conflict.
• D)human resource policies.
• E)conflict resolution.

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Definitions:

Psychological Essentialist View

The belief that certain categories, particularly living things, have an underlying reality or true nature that one cannot observe directly but gives an object its identity.

Observable Properties

Characteristics or aspects of objects or phenomena that can be detected and measured through the senses or with the aid of scientific instruments.

Categorization

The process of grouping items or concepts based on shared characteristics or attributes.

Superordinate

A term used to describe a higher-level or more general category in classification systems to which subcategories belong.