SCENARIO 1-4 An Operations Manager at a Local Distribution and Supply Warehouse

question 98

Multiple Choice

SCENARIO 1-4
An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity,absenteeism,turnover,and job satisfaction within her department.Although many options are available in gathering this information,she has decided to focus upon individual-level,group-level,and organizational systems-level variables.

-Referring to SCENARIO 1-4,ethical values and motivation are important ________ variables.

• A)group-level
• B)organization systems-level
• C)individual-level
• D)corporate-level
• E)departmental-level

---

Definitions:

Authority

The authority or capability to issue commands, make choices, and ensure compliance.

Network Structure

An organizational model characterized by distributed power, decentralized decision-making, and a focus on connecting individuals and units as nodes in a larger network.

Full-Time Employees

Individuals who work a minimum number of hours defined by their employer, typically with a full workweek, and are entitled to full employment benefits.

Overhead Costs

Indirect costs or expenses related to the operation of a business that are not directly tied to producing goods or services, such as rent, utilities, and administrative salaries.