SCENARIO 3-1 Employees at Pony Express Are Dissatisfied with Working Conditions,salary,and the Conditions,salary,and

question 68

Multiple Choice

SCENARIO 3-1
Employees at Pony Express are dissatisfied with working conditions,salary,and the general attitude of management.Mark,Susan,and Toni are good friends who work at Pony Express,yet each seems to be reacting differently to the problems at work.Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Susan has composed a list of concerns along with her suggestion for improving conditions.Toni has decided that she'll just get a new job and get away from the problem.

-Referring to SCENARIO 3-1,Susan is dealing with her dissatisfaction through

• A)affective commitment.
• B)voice.
• C)loyalty.
• D)neglect.
• E)organizational citizenship behaviour.

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Definitions:

Hard Skills

Technical skills or specific abilities that are learned through education or training and are necessary for job performance.

Social Graces

The skills used to interact politely in social situations, including manners, etiquette, and diplomacy.

Meeting Progressing

The advancement or development of a meeting towards its goals or objectives.

Monopolize Discussion

To dominate a conversation, leaving little room for others to contribute.