Mia Wants to Use a Problem-Solving Strategy to Resolve a Conflict

question 101

Multiple Choice

Mia wants to use a problem-solving strategy to resolve a conflict in her office.Three employees are disputing the number of hours they have been paid for in their last paycheques.Mia

• A)views the conflict as constructive.
• B)plans to examine the hours on the employees' time sheets,compare these with those recorded by accounts payable,and address any discrepancies.
• C)believes that the conflicting parties must show good faith by giving up something of true value.
• D)will take the dominating role when resolving the conflict.
• E)will attempt to reach a quick and/or temporary solution.

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Definitions:

Synovial Joint

A freely movable joint characterized by a cavity filled with synovial fluid, which lubricates and nourishes the cartilage-covered articulating surfaces.

Articular Cartilage

A smooth, white tissue that covers the ends of bones at joints, enabling easy movement and reducing friction.

Synovial Fluid

A viscous, non-Newtonian fluid found in the cavities of synovial joints, reducing friction between articular cartilages during movement.

Joint Cavity

The potential space between the articulating surfaces of a synovial joint filled with synovial fluid that lubricates and nourishes the cartilage.