The More Levels a Message Must Go Through to Reach

question 21

Multiple Choice

The more levels a message must go through to reach the bottom of the organizational hierarchy,the more likely that

• A)diversity will confuse the message.
• B)there will be information overload.
• C)emails will be used.
• D)filtering will occur.
• E)there will be defensiveness.

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Definitions:

Effective Listening

The process of actively understanding, interpreting, and responding to the messages communicated by others.

Communication

The process of exchanging information, ideas, thoughts, feelings, and messages through verbal or nonverbal means.

Darting Eyes

Rapid eye movements that can indicate nervousness, discomfort, or the search for visual cues in communication.

Western Industrialized Countries

Nations, primarily located in the Western hemisphere, characterized by advanced technological infrastructure and high levels of economic development.