SCENARIO 6-3 You Are a Professor Who Is Trying to Mediate a Mediate

question 87

Multiple Choice

SCENARIO 6-3
You are a professor who is trying to mediate a dispute that occurred during your class.Four members of a team who have been asked to make a presentation cannot agree on how to proceed.The members are standing approximately 2 metres apart from one another,they are frowning,and they are not speaking with one another.When asked to explain what is going on,the tone of their voices indicates that they are unhappy with the situation.

-Referring to SCENARIO 6-3,you assess the situation,and by studying the ________ cues,you conclude that this group is having difficulty communicating.

• A)filtering
• B)reflex
• C)nonverbal
• D)cultural
• E)emoticon

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Definitions:

Agent's Position

The status or role of an individual acting on behalf of another person or an entity in a particular situation.

Referent Power

A form of influence that derives from the attractiveness and charisma of the leader, where followers identify with or admire the leader.

Interpersonal Attraction

The force that draws people together and contributes to the desire for a continued relationship, whether platonic or romantic.

Elusive Power

A form of influence that is difficult to define, grasp, or directly observe.