Rhonda Explained to Her New Recruit That Customer Service and Customer

question 12

Multiple Choice

Rhonda explained to her new recruit that customer service and customer satisfaction were the dominant values of the organization.These values would thus be considered as

• A)major values.
• B)core values.
• C)formalized values.
• D)exceptional values.
• E)ethical values.

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Definitions:

Direct Labor

The labor cost of workers directly involved in the production of goods or services.

Process Costing

An accounting methodology that traces and accumulates direct costs, and allocates indirect costs, of a manufacturing process, costing each process separately.

Equivalent Units

A concept in cost accounting used to allocate costs to partially completed goods, converting them into the amount of finished goods units that could have been produced with those costs.

Direct Materials

Materials in their unprocessed state that can be directly linked to the production of a particular item.