Communication with Customers Is an Example of

question 38

Multiple Choice

Communication with customers is an example of

• A) upward communication.
• B) outward communication.
• C) downward communication.
• D) horizontal communication.

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Definitions:

Quality Guru

An expert or thought leader in the field of quality management and improvement practices.

Humanistic And Democratic

A leadership or organizational approach emphasizing individual potential, freedom, and participative decision-making.

Organizational Development

An academic and professional field aimed at improving how effectively individuals can initiate and manage changes within organizations and enhance overall performance, by means of research, theoretical insights, and practical approaches.

OD Change Agents

Individuals or groups responsible for facilitating organizational development and change processes within companies or organizations.