Match the Terms Below with the Examples

question 51

Multiple Choice

Match the terms below with the examples.
-A branch Bank Manager received a memo from the Bank President regarding new human resource training policies.The Manager calls a staff meeting to inform all employees.

• A)upward communication
• B)quid pro quo
• C)sexual harassment
• D)downward communication
• E)hostile environment
• F)horizontal communication
• G)outward communication

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Definitions:

Normative Social Influence

The compelling influence of companions or society that leads us to change our demeanor to be welcomed and liked by them.

Ingroup Bias

The tendency to favor and extend loyalty to members of one's own group over others.

Microaggressions

Everyday verbal, nonverbal, and environmental slights, snubs, or insults, whether intentional or unintentional, that communicate hostile, derogatory, or negative messages to target persons based solely upon their marginalized group membership.

Scapegoating

The practice of singling out any party for unmerited negative treatment or blame as a way of deflecting attention from one's own shortcomings.