To Avoid Setting Up the Listener for a Defensive Response

question 21

Multiple Choice

To avoid setting up the listener for a defensive response

• A) begin the statement with "you."
• B) use descriptive "I" language.
• C) create a common bond by using "we."
• D) depersonalize the conflict through use of "one."

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Definitions:

Stereotyping

The act of assigning generalized attributes to individuals based on their membership in a particular group, without acknowledging individual differences.

Xenophobia

A fear or hatred of foreigners or strangers.

Pluralism

A concept in sociology and political science that acknowledges a diverse society where multiple groups maintain their independent cultural traditions.

High-context

A communication style where most of the information is either in the physical context or internalized in the person, with very little in the coded, explicit part of the message.