To Avoid Setting Up the Listener for a Defensive Response

question 21

Multiple Choice

To avoid setting up the listener for a defensive response

• A) begin the statement with "you."
• B) use descriptive "I" language.
• C) create a common bond by using "we."
• D) depersonalize the conflict through use of "one."

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Definitions:

Nostalgia Appeals

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Over-30 Age Group

A demographic classification for population segments that are 30 years of age and older, often used in marketing and social research.

Subculture

A group within a larger culture that differentiates itself from the larger culture through unique sets of behaviors, beliefs, and values.

Microculture

A specific, distinct culture existing within a larger, dominant culture, distinguished by its customs, values, and behaviors.