Albert Mehrabian Found That an Open Body and Arm Position,a

question 77

Multiple Choice

Albert Mehrabian found that an open body and arm position,a forward lean,and a more relaxed posture communicate

• A) willingness to continue communication.
• B) receptiveness and responsiveness.
• C) attempts to persuade.
• D) liking.

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Definitions:

Frederick Reichheld

A business strategist best known for his work on customer loyalty and the development of the Net Promoter Score (NPS).

Loyal Customers

Consumers who repeatedly buy products or services from the same brand instead of turning to competitors.

Touch Point Data

Information collected from various customer interactions with a brand, product, or service, used for insightful analysis.

Correlate

To correlate is to establish a relationship or connection between two or more variables, indicating that when one variable changes, there is a predictable change in the other.