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To Enhance the Effectiveness of an Apology,you Must

question 90

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To enhance the effectiveness of an apology,you must


Definitions:

Primacy Effect

A cognitive bias that results in a person remembering information presented at the beginning of a list better than information in the middle or end.

Autobiographical Memory

A special form of episodic memory, consisting of a person’s recollections of their life experiences.

Episodic Memory

A type of long-term memory that involves recollection of specific events, situations, and experiences.

Retrieval Cues

Stimuli that assist in the recall of information stored in memory; these cues can trigger memories to resurface.

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