An Employee Was Observed Over an Extended Period of Time

question 41

Short Answer

An employee was observed over an extended period of time for a work sampling study, with the following results:
$$\begin{array} { l c c } & & \text { Performance } \\\underline{\text { Activity} } & \underline{\text { Percentage of Time }} &\underline{ \text { Rating Factor } }\\\text { On the Phone } & 30 \% & 1.15 \\\text { Filing } & 35 \% & 0.70 \\\text { Face-to-Face with Customer } & 25 \% & 1.10 \\\text { Idlle } & 10 \% & \ldots\end{array}$$
While doing her job in a 40-hour work week, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each face-to-face walk-in.

Understand the concept and application of divergent thinking in generating new ideas.

Recognize the role of insight in the creative process and how it involves convergent thinking.

Learn about different strategies for problem finding in the context of creative processes.

Grasp the importance of preparedness and prior knowledge in enhancing creativity.

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Definitions:

Family Members

Individuals who are part of a person's family, either through blood relations, marriage, or other recognized family bonds.

Interview

A formal meeting in which one person asks another various questions to gather information, evaluate qualifications, or for media purposes.

Arrogant

Having an exaggerated sense of one's own importance or abilities, often coming across as haughty or disdainful.

Interview Follow-Up

The actions taken after an interview, such as sending a thank-you note or email, to express gratitude and reinforce interest in the position or information discussed.