A Method of Randomly Observing Work Over a Period of Time

question 14

Multiple Choice

A method of randomly observing work over a period of time to obtain a distribution of the activities that an individual or a group of employees performs is called

• A)learning curve analysis
• B)a time study
• C)work sampling
• D)work measurement

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Definitions:

Adaptive Selling

A need-satisfaction presentation format that involves adjusting the presentation to fit the selling situation, such as knowing when to offer solutions and when to ask for more information.

Objections

Concerns or arguments raised by a customer or client against a product or service being sold.

Rationalizations

The process of providing reasonable explanations or justifications for decisions, actions, or beliefs, often in retrospect.

Need-satisfaction Presentation

A sales technique where the salesperson focuses on identifying and meeting the needs of the customer as a way to persuade them to purchase a product or service.