An Employee Was Observed Over an Extended Period of Time

question 41

Short Answer

An employee was observed over an extended period of time for a work sampling study, with the following results:
$$\begin{array} { l c c } & & \text { Performance } \\\underline{\text { Activity} } & \underline{\text { Percentage of Time }} &\underline{ \text { Rating Factor } }\\\text { On the Phone } & 30 \% & 1.15 \\\text { Filing } & 35 \% & 0.70 \\\text { Face-to-Face with Customer } & 25 \% & 1.10 \\\text { Idlle } & 10 \% & \ldots\end{array}$$
While doing her job in a 40-hour work week, the employee helped 120 face-to-face, walk-in customers. Determine the standard time in minutes that it took her to help each face-to-face walk-in.

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Definitions:

Persistent Effort

Continuous and sustained exertion of effort towards achieving a certain goal or objective.

Motivation

The internal drive or process that energizes, steers, and sustains human behavior towards achieving personal or organizational goals.

Performance

The level of success or efficacy in accomplishing tasks or goals, usually evaluated against a set of criteria.

Task Understanding

Task understanding pertains to an individual's comprehensive grasp of the requirements, objectives, and necessary steps involved in successfully completing a specific task or job.