Empathy Is the Caring Attitude and Individualized Attention Provided to Customers

question 57

True/False

Empathy is the caring attitude and individualized attention provided to customers.

Understand the concept of cultural imperialism and its consequences on local cultures.

Reflect on the sociological significance of cultural wars and their impact on society.

Comprehend the essence of cultural relativism in appreciating cultural diversity.

Identify the connection between a culture's value system and its norms.

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Definitions:

Hostile Attribution

The tendency to interpret others' behaviors as having malicious intent, even in ambiguous situations.

Potency Bias

A cognitive bias that affects how people perceive the power or influence of others, often overstating the strength of those in leadership or authority positions.

Hostile Attribution Bias

The tendency to interpret others' behaviors as having hostile intent, even when the behavior is ambiguous or benign.

Underlying Defense Mechanism

A subconscious psychological strategy employed to protect a person from anxiety arising from unacceptable thoughts or feelings.